FAQ

To create a Wari account, you need to go on the website www.myWari.com or download the myWari application on Google Playstore or Apple Store, then follow the instructions.
If you live in Senegal, you could also open an account in a Point of Service.

Here is the process:

On the home page click on "Open an account".
Your account creation can be done in 4 steps.

Step 1: Contacts
Your currency and telephone code of your country will be automatically displayed when selecting your country of residence.
Then enter your email address and phone number.
Click on " Next ".     

Step 2: Identification document
Choose the proof of identification you want to use (Identity card, Passport or Residence card valid in the country of residence)
A form automatically appears.
Enter the number of the selected ID document.
Click on the + image and upload your ID (you can also take a picture with the mobile app).
●    The maximum size of the proof of identity must not exceed 4 MB.
●    Send well-centered images
●    No blurry or cut photos
A dialog box appears, and you can see the download progress.
Then you get the following message:
"Success!
Your photo has been successfully uploaded. You can move on to the next step."
Click on "Ok", then
Click on " Next ".

Step 3: Personal information
Enter your personal information (first name, last name, etc.)
If you do not know your postal code. Simply enter 00000 in the field provided.
Enter your date of birth in numerical format (e. g. 01 03 2000 for March 1, 2000)
Your password must be longer than 7 characters and must contain at least one uppercase letter and one number.
Click on " Next ".

Step 4: Confirmation code
You will receive shortly a confirmation code by SMS to the phone number you provided and/or by e-mail to the address provided.
Enter the confirmation code received by SMS and/or e-mail
The code is only valid for 5 minutes.
If you do not see the Wari email in your email inbox, check your spams.

Your Wari account has been created.

 To change the information on your Wari account, click on the icon in the center of "Wari account" located at the upper-right of the account then "modify my personal information".
 
 From there, you can change your personal information and complete with your means of payment.
 If you live in Senegal, you could also modify your password account via USSD.

 Shoud you need assistance, please send an email to assistancemyWari@wari.com.

To credit your Wari Account, you need to buy a "Wari recharge code" in any Wari Point of Service, then connect to your account and click on "Credit my Wari account".

You can credit your account via the following options.
Option 1: Credit your Wari account in a Wari outlet
-    You can visit in a Wari outlet. To locate the closest War outlet, you can click on www.mywari.com/en/locate-a-wari-point-of-sale.html
-    You request the merchant to credit your Wari account
-    You provide your phone number and the amount you want to charge
-    You pay and your account is credited.
Option 2: Receive the funds directly on your Wari account on myWari
-    Ask the sender to select the option “On a Wari account” in the “Method of Receipt”
-    Provide your phone number

Option 3: With a voucher
-    You can visit a Wari outlet and purchase a voucher of the value you wish to credit
-    Connect on myWari
-    Click on “myWari Account”
-    Click on “Credit my Wari account”
-    Choose “Voucher” as method of payment
-    Insert your voucher code in the dedicated field
-    Click on next
-    Validate the payment to credit your account

 Option 4: With a bank card
-    Connect on myWari
-    Click on “myWari Account”
-    Click on “Credit my Wari account”
-    Choose “Bank card” as method of payment
-    Indicate the amount you wish to credit
-    Click on next
-    Enter your bank card details
-    Click on “ok”
-    Check the information displayed on the summary page are correct
-    Accept the T&Cs (General Terms and Conditions of Sale)
-    Click on “Pay…”

To consult your balance, click on "Manage my Wari account", then you will see the balance in your account.

We opened an account for you during your last Wari transaction.
If you lost your password, you can create a new one by following the following steps.
Login -> Reset password -> Enter your phone number
You will receive your new password by SMS.
If you have any problem, you can contact our customer service at +221 33 829 29 29 29 or assistancemyWari@wari.com.

To reset your password, you can click on:
Login -> Reset password -> Enter your phone number
You will receive your new password by SMS.
If you have a problem, please do not hesitate to contact our customer service at +221 33 829 29 29 29 or assistancemyWari@wari.com.

myWari application requests certain authorizations for certain specific actions. You are not obliged to accept them but we recommend to accept the authorizations for an optimal navigation.

Your Wari account won’t be deactivated. Once your Wari account is opened, you can fund and use it as you wish.

On myWari, you can find all Wari services such as:
- Sending and withdrawing money
- Bill payment
- Airtime top-up and much more…

With myWari, you can also send wire transfers, recharge your Wari account and consult your transaction history.

The OTP is a One Time Password, in other words a password that can only be used once for one session or one transaction. The OTP reinforces the security of your card and avoids the risks sometimes associated with static passwords that may be vulnerable to an attack or a refusal. This means that if a potential intruder succeeds in obtaining access to an OTP that has already been used to connect to a service or to carry out an operation, it is of no use to them; they cannot use it as it is no longer valid. The other advantage is that the OTPs are generated by automated technology and there is no need to remember them as they are automatically generated and can only be used once.

You can make sure that you entered your country code followed by the phone number followed, then perform the operation again.

The OTP (One Time Password) is a unique password that can only be used once and is valid for 5 minutes.
If you receive several OTP and do not know which one to use, we recommend that you always use the last code received.
If in doubt, we invite you to repeat the operation to ensure that you use the right code.

The customer number is the unique number attached to the Wari Card. It is your international phone number (without the +). It allows to identify the bearer of the card.

The Wari Secure could be found on the back of the Wari Card. 
This number allows you to recharge your account from any other means of payment.

It is a transaction carried out between one Wari account and another Wari account.

It is a transaction carried out from a Wari account that allows the recipient to withdraw its cash in a Point of Service.

’This is a service that allows one customer (the beneficiary) to ask another customer (the payer) to pay for a Wari service on their behalf.

You can visit the App Store or Google Play to check if your application is updated.
If this is not the case, an "Update" button will appear. Click on the "Update" button to update your application.
Restart myWari application and try again.

Here are the steps to transfer money on myWari:
1.    Login to myWari
2.    Go to "Send / Request Money"
3.    Click on "Send Money".
4.    Choose "From Wari account" as the payment method
5.    Select the destination country
6.    Then select the desired reception mode
7.    Enter the amount of the transfer
8.    Enter your password
9.    Enter the beneficiary's information
10.    Validate
11.    A summary of the transaction appears.
12.    Accept the T&Cs (General Terms and Conditions of Sale)
13.    Confirm the payment by clicking on "Continue".
14.    You will receive a confirmation code (OTP) by SMS and email.
15.    Enter the code received by SMS on myWari, then validate.
16.    Your transfer is done. You will receive shortly a SMS and a confirmation email.

 The exchange rates are automatically integrated into the system. However for transfers to certain countries, the exact amount is calculated using an exchange rate applicable during the transfer. Depending on the means to collect the money, banks and countries, fees may apply.

The sending fees are indicated at the second step of the form Send Money.

Yes it's possible.
Here is a summary of countries and their money:

Country                Currency    ISO Code
Afghanistan    Afghan afghani    AFN
Albania        Albanian lek    ALL
Algeria                Algerian dinar    DZD
Andorra                Euro    EUR
Angola                Angolan kwanza    AOA
Antigua and Barbuda    East Caribbean dollar    XCD
Argentina    Argentine peso    ARS
Armenia    Armenian dram    AMD
Australia    Australian dollar    AUD
Austria                Euro    EUR
Azerbaijan    Azerbaijani manat    AZN
Bahamas    Bahamian dollar    BSD
Bahrain                Bahraini dinar    BHD
Bangladesh    Bangladeshi taka    BDT
Barbados    Barbadian dollar    BBD
Belarus                Belarusian ruble    BYN
Belgium                Euro    EUR
Belize                Belize dollar    BZD
Benin                West African CFA franc    XOF
Bhutan                Bhutanese ngultrum    BTN
Bolivia                Bolivian boliviano    BOB
Bosnia and Herzegovina    Bosnia and Herzegovina convertible mark    BAM
Botswana    Botswana pula    BWP
Brazil                Brazilian real    BRL
Brunei                Brunei dollar    BND
Bulgaria                Bulgarian lev    BGN
Burkina Faso    West African CFA franc    XOF
Burundi     Burundian franc    BIF
Cambodia    Cambodian riel    KHR
Cameroon    Central African CFA franc    XAF
Canada                Canadian dollar    CAD
Cape Verde    Cape Verdean escudo    CVE
Central African Republic    Central African CFA franc    XAF
Chad                Central African CFA franc    XAF
Chile                Chilean peso    CLP
China                Chinese yuan    CNY
Colombia    Colombian peso    COP
Comoros    Comorian franc    KMF
Costa Rica    Costa Rican colón    CRC
Croatia              Croatian kuna    HRK
Cuba                Cuban peso    CUP
Cyprus                Euro    EUR
Czech Republic    Czech koruna    CZK
Democratic Republic of Congo    Congolese franc    CDF
Denmark    Danish krone    DKK
Djibouti          Djiboutian franc    DJF
Dominica    East Caribbean dollar    XCD
Dominican Republic    Dominican peso    DOP
East Timor    United States dollar    USD
Ecuador    United States dollar    USD
Egypt                  Egyptian pound    EGP
El Salvador    United States dollar    USD
Equatorial Guinea    Central African CFA franc    XAF
Eritrea                Eritrean nakfa    ERN
Estonia             Euro    EUR
Ethiopia            Ethiopian birr    ETB
Fiji                Fijian dollar    FJD
Finland                Euro    EUR
France                Euro    EUR
Gabon Central African CFA franc    XAF
Gambia                Gambian dalasi    GMD
Georgia                Georgian lari    GEL
Germany    Euro    EUR
Ghana                Ghanaian cedi    GHS
Greece                Euro    EUR
Grenada    East Caribbean dollar    XCD
Guatemala    Guatemalan quetzal    GTQ
Guinea                Guinean franc    GNF
Guinea-Bissau    West African CFA franc    XOF
Guyana                Guyanese dollar    GYD
Haiti                Haitian gourde    HTG
Honduras    Honduran lempira    HNL
Hungary    Hungarian forint    HUF
Iceland                Icelandic króna    ISK
India                Indian rupee    INR
Indonesia    Indonesian rupiah    IDR
Iran                Iranian rial    IRR
Iraq                Iraqi dinar    IQD
Ireland                Euro    EUR
Israel                Israeli new shekel    ILS
Italy                Euro    EUR
Ivory Coast    West African CFA franc    XOF
Jamaica    Jamaican dollar    JMD
Japan                Japanese yen    JPY
Jordan                Jordanian dinar    JOD
Kazakhstan    Kazakhstani tenge    KZT
Kenya                Kenyan shilling    KES
Kiribati                Australian dollar    AUD
Korea, North    North Korean won    KPW
Korea, South    South Korean won    KRW
Kosovo                Euro    EUR
Kuwait                Kuwaiti dinar    KWD
Kyrgyzstan    Kyrgyzstani som    KGS
Laos                Lao kip    LAK
Latvia                Euro    EUR
Lebanon    Lebanese pound    LBP
Lesotho                Lesotho loti    LSL
Liberia                Liberian dollar    LRD
Libya                Libyan dinar    LYD
Liechtenstein    Swiss franc    CHF
Lithuania    Euro    EUR
Luxembourg    Euro    EUR
Macedonia    Macedonian denar    MKD
Madagascar    Malagasy ariary    MGA
Malawi                Malawian kwacha    MWK
Malaysia    Malaysian ringgit    MYR
Maldives    Maldivian rufiyaa    MVR
Mali                West African CFA franc    XOF
Malta                Euro    EUR
Marshall Islands    United States dollar    USD
Mauritania    Mauritanian ouguiya    MRO
Mauritius    Mauritian rupee    MUR
Mexico                Mexican peso    MXN
Micronesia    United States dollar    USD
Moldova                Moldovan leu    MDL
Monaco                Euro    EUR
Mongolia    Mongolian tögrög    MNT
Montenegro    Euro    EUR
Morocco    Moroccan dirham    MAD
Mozambique    Mozambican metical    MZN
Myanmar    Burmese kyat    MMK
Namibia     Namibian dollar    NAD
Nauru                Australian dollar    AUD
Nepal                Nepalese rupee    NPR
Netherlands    Euro    EUR
New Zealand    New Zealand dollar    NZD
Nicaragua    Nicaraguan córdoba    NIO
Niger                West African CFA franc    XOF
Nigeria                Nigerian naira    NGN
Norway                Norwegian krone    NOK
Oman                Omani rial    OMR
Pakistan    Pakistani rupee    PKR
Palau                United States dollar    USD
Palestine    Israeli new shekel    ILS
Panama    Panamanian balboa    PAB
Papua New Guinea    Papua New Guinean kina    PGK
Paraguay    Paraguayan guaraní    PYG
Peru                Peruvian sol    PEN
Philippines    Philippine peso    PHP
Poland                Polish zloty    PLN
Portugal    Euro    EUR
Qatar                Qatari riyal    QAR
Republic of the Congo    Central African CFA franc    XAF
Romania    Romanian leu    RON
Russia                Russian ruble    RUB
Rwanda     Rwandan franc    RWF
Saint Kitts and Nevis    East Caribbean dollar    XCD
Saint Lucia    East Caribbean dollar    XCD
Saint Vincent and the Grenadines    East Caribbean dollar    XCD
Samoa                Samoan tala    WST
San Marino    Euro    EUR
São Tomé and Príncipe    São Tomé and Príncipe dobra    STD
Saudi Arabia    Saudi riyal    SAR
Senegal                West African CFA franc    XOF
Serbia                Serbian dinar    RSD
Seychelles    Seychellois rupee    SCR
Sierra Leone    Sierra Leonean leone    SLL
Singapore    Singapore dollar    SGD
Slovakia    Euro    EUR
Slovenia    Euro    EUR
Solomon Islands    Solomon Islands dollar    SBD
Somalia                Somali shilling    SOS
South Africa    South African rand    ZAR
South Sudan    South Sudanese pound    SSP
Spain                Euro    EUR
Sri Lanka    Sri Lankan rupee    LKR
Sudan                Sudanese pound    SDG
Suriname    Surinamese dollar    SRD
Swaziland    Swazi lilangeni    SZL
Sweden                Swedish krona    SEK
Switzerland    Swiss franc    CHF
Syria                Syrian pound    SYP
Taiwan                New Taiwan dollar    TWD
Tajikistan    Tajikistani somoni    TJS
Tanzania    Tanzanian shilling    TZS
Thailand    Thai baht    THB
Togo                West African CFA franc    XOF
Tonga                Tongan pa'anga    TOP
Trinidad and Tobago    Trinidad and Tobago dollar    TTD
Tunisia                Tunisian dinar    TND
Turkey                Turkish lira    TRY
Turkmenistan    Turkmenistan manat    TMT
Tuvalu                Australian dollar    AUD
Uganda                Ugandan shilling    UGX
Ukraine                Ukrainian hryvnia    UAH
United Arab Emirates    United Arab Emirates dirham    AED
United Kingdom    British pound    GBP
United States    United States dollar    USD
Uruguay    Uruguayan peso    UYU
Uzbekistan    Uzbekistani som    UZS
Vanuatu    Vanuatu vatu    VUV
Vatican City    Euro    EUR
Venezuela    Venezuelan bolívar    VEF
Vietnam    Vietnamese dong    VND
Yemen                Yemeni rial    YER
Zambia                Zambian kwacha    ZMW
Zimbabwe    United States dollar    USD

The maximum amount that can be transferred depends on the country you currently reside and the channel you are using for transfer.
We invite you to contact our customer service on the address customercare@wari.com or by phone at +221 33 829 29 29 29 for more information.

All national and international transfers are instantaneous.
As soon as the transaction is validated, the withdrawal code can be used in the destination country.

Please visit on our website the see our partners list: www.wari.com/en/partners/

You can visit the App Store or Google Play to check if your myWari application is updated.
If this is not the case, you can click on the "Update" button to update your application. Restart myWari application and try again. If the problem persists, please contact our customer service at: assistancemyWari@wari.com

If the recipient does not have a withdrawal code, you can provide the 9-digit withdrawal code from your transaction receipt.
If you do not have your transaction receipt, you can go to any Wari point where you made the transaction so that the merchant can send a code back.
If you made your transaction via myWari.com or the myWari application, you can send your request to: assistancemyWari@wari.com with the corresponding transaction number.
You can also contact our customer service for more information at +221 33 829 29 29 29.

If the funds have not been withdrawn yet, you can visit the Wari Point of Service where you made the transaction to cancel it.
If you sent the request via myWari, you can contact our customer service at assistancemyWari@wari.com providing the corresponding transaction number.
You can also contact our customer service for more information at +221 33 829 29 29 29.

If you do not know the sender of the withdrawal code or if you are not the recipient, we invite you to delete the received message for security reasons.

You can check that you are using the right code. If you are unable to complete your transaction, you can contact our customer service with your transaction number on the address customercare@wari.com or by phone at +221 33 829 29 29 29.

If you made your transaction via myWari, you can send your request to assistancemywari@remove-this.wari.com

You can make a withdrawal with your national identity document, passport, driver's license or residence permit.

 The bill payment service via myWari is valid for all non-expired invoices (water - electricity - education - etc.) according to the partnerships valid in each country.
 
 You could find the list of partners here: www.wari.com/en/partners/

 The bill payment service via Wari is currently available through our partners SENELEC and SDE in Senegal, SODECI, CIE and ONEA in Ivory Coast, CEET in Togo. This network of partners keep being extended.
 You can find the current list of partners here: www.wari.com/en/partners/.

 Wari has the cheapest prices on the market.
 Choosing Wari allows you to pay bills easily, instantaneously and at the best price. You won't longer suffer from the inconvenience of interruption of your subscriptions because of a lack of time and also avoid the annoyance of long queues.

We invite you to check on your transaction receipt the invoice references you entered during the transaction.
Then contact our customer service with your transaction number on the following email address customercare@wari.com.
If you made your transaction via myWari, you can send your request to assistancemyWari@wari.com
In both cases, we will check if the invoice has been taken into account, if necessary we will refund you the corresponding amount.

You can check on the transaction receipt the invoice references you entered during the transaction, Then contact customer service with your transaction number at customercare@wari.com.
If you have completed your transaction via myWari, please send your request to: assistancemyWari@wari.com
In both cases, we will check if the invoice has been taken into account, if necessary we will refund you the corresponding amount transferred.

You can top-up your mobile phone airtime on myWari at www.myWari.com/en/services/airtime.html or in one of our 500,000 Points of Service worldwide.

Wari allows you to buy airtime to credit your phone on www.myWari.com/en/services/airtime.html or in one of our 500,000 Points of Service worldwide, if your operator is a Wari partner.
You can find the list of partners here: www.wari.com/en/partners/.

 Buying phone airtime via myWari offers several benefits:
 
 - You can enjoy a vast network of Wari Points of Service.
 
 - You save time because you no longer need to scratch a card to recharge your phone.
 
 - You are being environmentally-friendly.

You can check on the transaction receipt the invoice references you entered during the transaction, Then contact customer service with your transaction number at customercare@wari.com.
If you made your transaction via myWari, you can send your request to assistancemyWari@wari.com
In both cases, we will check if the invoice has been taken into account, if necessary, we will refund you the corresponding amount transferred

 This is a bank card that is not linked to any bank account. It is an e-wallet that needs to be topped-up before use.

The Wari Virtual Card is a means of payment. It is topped-up in units that correspond to the amount you paid as a counterpart. It can also take the form of an app on your mobile phone. It is a simple way to pay for your purchases and avoids the need for cash. You cannot spend more than the credit balance on the card.

 Yes, it is a prepaid bank card issued by UBA (United Bank of Africa) and distributed by Wari. The card mirrors your Wari account, which means that it gives you access to the same services than you have on your Wari account.

 It is a card intended for use by anyone in the UEMOA zone! It is available at the most accessible cost on the market today so everyone can have one.
 
 - Household
 
 - Traders (wholesalers and retailers)
 
 - Pensioners
 
 - Students
 
 - People shopping online
 
 - Large companies, law firms, consultants, organizations... businesses with staff that work away on assignment, etc.

 The Wari Card enables you to:
 
 - Make withdrawals and reloads
 
 - Buy online on partner websites*
 
 - Have access to the complete range of Wari products and services (to pay bills, top-up your mobile phone airtime, transfer money)
 
 - Benefit from Remote Assistance Service
 
 - Check your balance by SMS (before or after a transaction for example)
 
 - View balance at ATM level
 
 - View the balance on the Internet
 
 - Pay wages
 
 - Pay bonuses or commissions (insurance, distributors, intermediaries, retailers, etc.)
 
 - Pay your children's education fees abroad
 

*Only for Wari Visa Card's owners

You only need to provide a copy of your identity card, passport or your residence permit when you order the Wari card. Then you need to provide the completed subscription form that is in the card packaging when you receive it.

In every Wari Point of Service and other approved distributors.

The Wari Card can be used for any transaction with our partner businesses: restaurants, online shopping with our partner websites, purchases in shops and stores, to pay bills, to top up your mobile phone airtime, to transfer money. Wherever you see the 'Wari Card Accepted Here' sticker.
 
 *Exhaustive list of Wari partners on www.wari.com/en/partners/

 Activating your Wari Card is simple and is carried out in a Wari Point of Service, before you use the card for the first time.
 
 In the Point of Service, you can top-up your card by making a payment to the recharge account (payment slip).
 
 When sales outlets are closed, you can top-up your Wari Card by a card-to-card payment on myWari.

Activating your Wari Multiservice Card is simple and is carried out in a Wari point, before you use the card for the first time.

In the sales point you can top-up your card by making a payment to the recharge account (payment slip).

When sales outlets are closed, you can top-up your Wari card by a card-to-card payment.

 Given the settings that apply to GIM UEMOA ATM cash machine cards, it is recommended to withdraw money in several smaller transactions.
 
 Currently you can withdraw 250,000 F CFA * 2 = 500,000 F CFA

You simply need to buy a new card when the old one expires. The card is immediately ready-to-use. You will receive a text message one month before your card expires, informing you about the end of validity.
 
 Should your card be lost or stolen or if you have any other problem with your card, immediately contact the Wari call center on +221 33 829 29 29 or send an email to customercare@wari.com
 
 Particularly in the event of it being stolen:
 
 Immediately call the Wari or UBA Senegal customer service department to block the card:
 
 A number is indicated on the back of the card to deactivate it.
 
 The balance on your stolen card can then be transferred to a new card.

 No. There are no monthly charges to pay.

 You can play the lottery and PMU via myWari.

There is a commission to pay that is automatically integrated in the game amount.

Users are invited to check by themselves whether the legislation of their country and the sites concerned allow them to play,
and they will do so under their own responsibility according to the legislation in force

Online games are only available in certain countries such as Senegal and Guinea.

 You will need to go to the head office of the concerned gaming company to receive your winnings*.
 

*subject to all games platforms being included country by country

The Wari Shop is a sales channel that enables customers to buy various payment cards

To request a Wari Visa card, you can visit our website at www.mywari.com or use myWari application, available on Google Play if you have an Android smartphone (https://play.google.com/store/apps/details?id=com.wari.mywariapp)
or App Store if you have an iPhone, iPad, or iPod touch (https://itunes.apple.com/fr/app/mywariapp/id1222541771?mt=8)

Click on the "Wari Shop" option then click on "Order a Wari Visa card".
You will receive a message when your card is ready.

To purchase your Wari card, please visit our Wari store at
www.mywari.com/en/wari-shop.html.

Do you have a small business or are you looking for a main or secondary activity to serve your local community?
Join our network and offer the widest choice of services by clicking on the link below to register your company.

To engage a partnership with Wari, you can send an email to the address partenaire@wari.com with information about your activity and the type of partnership you wish to develop.

Wari USSD is available only in Senegal for now.
To make transactions using USSD, please enter the code #2021# then click the Call button, a menu will appear on the screen displaying all the services you can perform.

All the services available on Wari USSD are:
    Bills or goods and services payment
    Money reception on a Wari account
    Money transfer to any phone number
    Airtime top-up for any operator
    Wari account balance check
    Wari transfer request

To do this, please enter the code #2021# on your phone, then click on the Call button, a menu will display on your screen, then select the type of services you want to perform from the list by clicking on the number corresponding to each service.

To find more information regarding USSD, please enter the code #2021# on your phone, then click on the Call button, From the list displayed on your screen, choose the number 8 for more information.

For now, USSD is only available in Senegal.