FAQ

Wari accounts:

  • How to create a Wari account?

    To create a Wari account, you need to go on the website www.mywari.com or download the MyWari application on Google Playstore or Apple Store, then follow the instructions.
    If you live in Senegal, you could also open an account in a Point of Service. 

    Here is the process: 

    On the home page click on "Open an account".
    Your account creation can be done in 4 steps.

    Step 1: Contacts
    Your currency and telephone code of your country will be automatically displayed when selecting your country of residence.
    Then enter your email address and phone number.
    Click on " Next ".     

    Step 2: Identification document
    Choose the proof of identification you want to use (Identity card, Passport or Residence card valid in the country of residence)
    A form automatically appears.
    Enter the number of the selected ID document.
    Click on the + image and upload your ID (you can also take a picture with the mobile app).
    ●    The maximum size of the proof of identity must not exceed 4 MB.
    ●    Send well-centered images
    ●    No blurry or cut photos
    A dialog box appears, and you can see the download progress.
    Then you get the following message:
    "Success!
    Your photo has been successfully uploaded. You can move on to the next step."
    Click on "Ok", then
    Click on " Next ".

    Step 3: Personal information
    Enter your personal information (first name, last name, etc.)
    If you do not know your postal code. Simply enter 00000 in the field provided.
    Enter your date of birth in numerical format (e. g. 01 03 2000 for March 1, 2000)
    Your password must be longer than 7 characters and must contain at least one uppercase letter and one number.
    Click on " Next ".

    Step 4: Confirmation code
    You will receive shortly a confirmation code by SMS to the phone number you provided and/or by e-mail to the address provided.
    Enter the confirmation code received by SMS and/or e-mail
    The code is only valid for 5 minutes.
    If you do not see the Wari email in your email inbox, check your spams.

    Your Wari account has been created.

  • How can I modify the information on my Wari account?

    To change the information on your Wari account, click on the icon in the center of "Wari account" located at the upper-right of the account then "modify my personal information".
     
     From there, you can change your personal information and complete with your means of payment.
     If you live in Senegal, you could also modify your password account via USSD. 

     Shoud you need assistance, please send an email to assistancemywari@remove-this.wari.com.

  • Where and how can I recharge my Wari account?

    To credit your Wari Account, you need to buy a "Wari recharge code" in any Wari Point of Service, then connect to your account and click on "Credit my Wari account".

    You can credit your account via the following options.
    Option 1: Credit your Wari account in a Wari outlet
    -    You can visit in a Wari outlet. To locate the closest War outlet, you can click on www.mywari.com/en/locate-a-wari-point-of-sale.html
    -    You request the merchant to credit your Wari account
    -    You provide your phone number and the amount you want to charge
    -    You pay and your account is credited.
    Option 2: Receive the funds directly on your Wari account on MyWari
    -    Ask the sender to select the option “On a Wari account” in the “Method of Receipt”
    -    Provide your phone number

    Option 3: With a voucher
    -    You can visit a Wari outlet and purchase a voucher of the value you wish to credit
    -    Connect on MyWari
    -    Click on “MyWari Account”
    -    Click on “Credit my Wari account”
    -    Choose “Voucher” as method of payment
    -    Insert your voucher code in the dedicated field
    -    Click on next
    -    Validate the payment to credit your account

     Option 4: With a bank card
    -    Connect on MyWari
    -    Click on “MyWari Account”
    -    Click on “Credit my Wari account”
    -    Choose “Bank card” as method of payment
    -    Indicate the amount you wish to credit
    -    Click on next
    -    Enter your bank card details
    -    Click on “ok”
    -    Check the information displayed on the summary page are correct
    -    Accept the T&Cs (General Terms and Conditions of Sale)
    -    Click on “Pay…”

  • Where can I see my current balance on my Wari account?

    To consult your balance, click on "Manage my Wari account", then you will see the balance in your account.

  • I never opened a Wari account, but I receive message saying I have one

    We opened an account for you during your last Wari transaction.
    If you lost your password, you can create a new one by following the following steps.
    Login -> Reset password -> Enter your phone number
    You will receive your new password by SMS.
    If you have any problem, you can contact our customer service at +221 33 829 29 29 29 or assistancemywari@remove-this.wari.com.

  • When I want to reset my password, I am told that it's incorrect whereas Wari sent it to me

    To reset your password, you can click on:
    Login -> Reset password -> Enter your phone number
    You will receive your new password by SMS.
    If you have a problem, please do not hesitate to contact our customer service at +221 33 829 29 29 29 or assistancemywari@remove-this.wari.com.

  • I am asked my list of contacts… why? Is it mandatory?

    MyWari application requests certain authorizations for certain specific actions. You are not obliged to accept them but we recommend to accept the authorizations for an optimal navigation.

  • If I don't recharge it after a while, will my Wari account be deactivated?

    Your Wari account won’t be deactivated. Once your Wari account is opened, you can fund and use it as you wish.

  • What are the services available on MyWari?

    On MyWari, you can find all Wari services such as:
    - Sending and withdrawing money
    - Bill payment
    - Airtime top-up and much more…

    With MyWari, you can also send wire transfers, recharge your Wari account and consult your transaction history.

  • What is an OTP?

    The OTP is a One Time Password, in other words a password that can only be used once for one session or one transaction. The OTP reinforces the security of your card and avoids the risks sometimes associated with static passwords that may be vulnerable to an attack or a refusal. This means that if a potential intruder succeeds in obtaining access to an OTP that has already been used to connect to a service or to carry out an operation, it is of no use to them; they cannot use it as it is no longer valid. The other advantage is that the OTPs are generated by automated technology and there is no need to remember them as they are automatically generated and can only be used once.

  • I haven't received my OTP

    You can make sure that you entered your country code followed by the phone number followed, then perform the operation again.

  • I received my OTP twice

    The OTP (One Time Password) is a unique password that can only be used once and is valid for 5 minutes.
    If you receive several OTP and do not know which one to use, we recommend that you always use the last code received.
    If in doubt, we invite you to repeat the operation to ensure that you use the right code.

  • What is a customer number?

    The customer number is the unique number attached to the Wari Card. It is your international phone number (without the +). It allows to identify the bearer of the card.

  • What is the Wari secure and how should I use it?

    The Wari Secure could be found on the back of the Wari card. 
    This number allows you to recharge your account from any other means of payment.

  • What is Wari to Wari?

    It is a transaction carried out between one Wari account and another Wari account.

  • What is a Wari to cash ?

    It is a transaction carried out from a Wari account that allows the recipient to withdraw its cash in a Point of Service.

  • What is the Wari Me service?

    This is a service that enables customer X (the person making the request) to ask customer Y (the payer) to pay for a Wari service on his behalf.

  • I can't connect to my account, what should I do?

    You can visit the App Store or Google Play to check if your application is updated.
    If this is not the case, an "Update" button will appear. Click on the "Update" button to update your application.
    Restart MyWari application and try again.

Money transfer:

  • How to make a money transfer on MyWari?

    Here are the steps to transfer money on MyWari:
    1.    Login to MyWari
    2.    Go to "Send / Request Money"
    3.    Click on "Send Money".
    4.    Choose "From Wari account" as the payment method
    5.    Select the destination country
    6.    Then select the desired reception mode
    7.    Enter the amount of the transfer
    8.    Enter your password
    9.    Enter the beneficiary's information
    10.    Validate
    11.    A summary of the transaction appears.
    12.    Accept the T&Cs (General Terms and Conditions of Sale)
    13.    Confirm the payment by clicking on "Continue".
    14.    You will receive a confirmation code (OTP) by SMS and email.
    15.    Enter the code received by SMS on MyWari, then validate.
    16.    Your transfer is done. You will receive shortly a SMS and a confirmation email.

  • What exchange rate do you use?

    The exchange rates are automatically integrated into the system. However for transfers to certain countries, the exact amount is calculated using an exchange rate applicable during the transfer. Depending on the means to collect the money, banks and countries, fees may apply.

  • What are the sending fees ?

    The sending fees are indicated at the second step of the form Send Money.

  • Puis-je envoyer de l’argent dans différentes devises ?

    Oui, c’est possible.
    Voici un récapitulatif des pays et leur devise :

    Country                Currency    ISO Code
    Afghanistan    Afghan afghani    AFN
    Albania        Albanian lek    ALL
    Algeria                Algerian dinar    DZD
    Andorra                Euro    EUR
    Angola                Angolan kwanza    AOA
    Antigua and Barbuda    East Caribbean dollar    XCD
    Argentina    Argentine peso    ARS
    Armenia    Armenian dram    AMD
    Australia    Australian dollar    AUD
    Austria                Euro    EUR
    Azerbaijan    Azerbaijani manat    AZN
    Bahamas    Bahamian dollar    BSD
    Bahrain                Bahraini dinar    BHD
    Bangladesh    Bangladeshi taka    BDT
    Barbados    Barbadian dollar    BBD
    Belarus                Belarusian ruble    BYN
    Belgium                Euro    EUR
    Belize                Belize dollar    BZD
    Benin                West African CFA franc    XOF
    Bhutan                Bhutanese ngultrum    BTN
    Bolivia                Bolivian boliviano    BOB
    Bosnia and Herzegovina    Bosnia and Herzegovina convertible mark    BAM
    Botswana    Botswana pula    BWP
    Brazil                Brazilian real    BRL
    Brunei                Brunei dollar    BND
    Bulgaria                Bulgarian lev    BGN
    Burkina Faso    West African CFA franc    XOF
    Burundi     Burundian franc    BIF
    Cambodia    Cambodian riel    KHR
    Cameroon    Central African CFA franc    XAF
    Canada                Canadian dollar    CAD
    Cape Verde    Cape Verdean escudo    CVE
    Central African Republic    Central African CFA franc    XAF
    Chad                Central African CFA franc    XAF
    Chile                Chilean peso    CLP
    China                Chinese yuan    CNY
    Colombia    Colombian peso    COP
    Comoros    Comorian franc    KMF
    Costa Rica    Costa Rican colón    CRC
    Croatia              Croatian kuna    HRK
    Cuba                Cuban peso    CUP
    Cyprus                Euro    EUR
    Czech Republic    Czech koruna    CZK
    Democratic Republic of Congo    Congolese franc    CDF
    Denmark    Danish krone    DKK
    Djibouti          Djiboutian franc    DJF
    Dominica    East Caribbean dollar    XCD
    Dominican Republic    Dominican peso    DOP
    East Timor    United States dollar    USD
    Ecuador    United States dollar    USD
    Egypt                  Egyptian pound    EGP
    El Salvador    United States dollar    USD
    Equatorial Guinea    Central African CFA franc    XAF
    Eritrea                Eritrean nakfa    ERN
    Estonia             Euro    EUR
    Ethiopia            Ethiopian birr    ETB
    Fiji                Fijian dollar    FJD
    Finland                Euro    EUR
    France                Euro    EUR
    Gabon Central African CFA franc    XAF
    Gambia                Gambian dalasi    GMD
    Georgia                Georgian lari    GEL
    Germany    Euro    EUR
    Ghana                Ghanaian cedi    GHS
    Greece                Euro    EUR
    Grenada    East Caribbean dollar    XCD
    Guatemala    Guatemalan quetzal    GTQ
    Guinea                Guinean franc    GNF
    Guinea-Bissau    West African CFA franc    XOF
    Guyana                Guyanese dollar    GYD
    Haiti                Haitian gourde    HTG
    Honduras    Honduran lempira    HNL
    Hungary    Hungarian forint    HUF
    Iceland                Icelandic króna    ISK
    India                Indian rupee    INR
    Indonesia    Indonesian rupiah    IDR
    Iran                Iranian rial    IRR
    Iraq                Iraqi dinar    IQD
    Ireland                Euro    EUR
    Israel                Israeli new shekel    ILS
    Italy                Euro    EUR
    Ivory Coast    West African CFA franc    XOF
    Jamaica    Jamaican dollar    JMD
    Japan                Japanese yen    JPY
    Jordan                Jordanian dinar    JOD
    Kazakhstan    Kazakhstani tenge    KZT
    Kenya                Kenyan shilling    KES
    Kiribati                Australian dollar    AUD
    Korea, North    North Korean won    KPW
    Korea, South    South Korean won    KRW
    Kosovo                Euro    EUR
    Kuwait                Kuwaiti dinar    KWD
    Kyrgyzstan    Kyrgyzstani som    KGS
    Laos                Lao kip    LAK
    Latvia                Euro    EUR
    Lebanon    Lebanese pound    LBP
    Lesotho                Lesotho loti    LSL
    Liberia                Liberian dollar    LRD
    Libya                Libyan dinar    LYD
    Liechtenstein    Swiss franc    CHF 
    Lithuania    Euro    EUR
    Luxembourg    Euro    EUR
    Macedonia    Macedonian denar    MKD
    Madagascar    Malagasy ariary    MGA
    Malawi                Malawian kwacha    MWK
    Malaysia    Malaysian ringgit    MYR
    Maldives    Maldivian rufiyaa    MVR
    Mali                West African CFA franc    XOF
    Malta                Euro    EUR
    Marshall Islands    United States dollar    USD
    Mauritania    Mauritanian ouguiya    MRO
    Mauritius    Mauritian rupee    MUR
    Mexico                Mexican peso    MXN
    Micronesia    United States dollar    USD
    Moldova                Moldovan leu    MDL
    Monaco                Euro    EUR
    Mongolia    Mongolian tögrög    MNT
    Montenegro    Euro    EUR
    Morocco    Moroccan dirham    MAD
    Mozambique    Mozambican metical    MZN
    Myanmar    Burmese kyat    MMK
    Namibia     Namibian dollar    NAD
    Nauru                Australian dollar    AUD
    Nepal                Nepalese rupee    NPR
    Netherlands    Euro    EUR
    New Zealand    New Zealand dollar    NZD
    Nicaragua    Nicaraguan córdoba    NIO
    Niger                West African CFA franc    XOF
    Nigeria                Nigerian naira    NGN
    Norway                Norwegian krone    NOK
    Oman                Omani rial    OMR
    Pakistan    Pakistani rupee    PKR
    Palau                United States dollar    USD
    Palestine    Israeli new shekel    ILS
    Panama    Panamanian balboa    PAB
    Papua New Guinea    Papua New Guinean kina    PGK
    Paraguay    Paraguayan guaraní    PYG
    Peru                Peruvian sol    PEN
    Philippines    Philippine peso    PHP
    Poland                Polish zloty    PLN
    Portugal    Euro    EUR
    Qatar                Qatari riyal    QAR
    Republic of the Congo    Central African CFA franc    XAF
    Romania    Romanian leu    RON
    Russia                Russian ruble    RUB
    Rwanda     Rwandan franc    RWF
    Saint Kitts and Nevis    East Caribbean dollar    XCD
    Saint Lucia    East Caribbean dollar    XCD
    Saint Vincent and the Grenadines    East Caribbean dollar    XCD
    Samoa                Samoan tala    WST
    San Marino    Euro    EUR
    São Tomé and Príncipe    São Tomé and Príncipe dobra    STD
    Saudi Arabia    Saudi riyal    SAR
    Senegal                West African CFA franc    XOF
    Serbia                Serbian dinar    RSD
    Seychelles    Seychellois rupee    SCR
    Sierra Leone    Sierra Leonean leone    SLL
    Singapore    Singapore dollar    SGD
    Slovakia    Euro    EUR
    Slovenia    Euro    EUR
    Solomon Islands    Solomon Islands dollar    SBD
    Somalia                Somali shilling    SOS
    South Africa    South African rand    ZAR
    South Sudan    South Sudanese pound    SSP
    Spain                Euro    EUR
    Sri Lanka    Sri Lankan rupee    LKR
    Sudan                Sudanese pound    SDG
    Suriname    Surinamese dollar    SRD
    Swaziland    Swazi lilangeni    SZL
    Sweden                Swedish krona    SEK
    Switzerland    Swiss franc    CHF
    Syria                Syrian pound    SYP
    Taiwan                New Taiwan dollar    TWD
    Tajikistan    Tajikistani somoni    TJS
    Tanzania    Tanzanian shilling    TZS
    Thailand    Thai baht    THB
    Togo                West African CFA franc    XOF
    Tonga                Tongan pa'anga    TOP
    Trinidad and Tobago    Trinidad and Tobago dollar    TTD
    Tunisia                Tunisian dinar    TND
    Turkey                Turkish lira    TRY
    Turkmenistan    Turkmenistan manat    TMT
    Tuvalu                Australian dollar    AUD
    Uganda                Ugandan shilling    UGX
    Ukraine                Ukrainian hryvnia    UAH
    United Arab Emirates    United Arab Emirates dirham    AED
    United Kingdom    British pound    GBP
    United States    United States dollar    USD
    Uruguay    Uruguayan peso    UYU
    Uzbekistan    Uzbekistani som    UZS
    Vanuatu    Vanuatu vatu    VUV
    Vatican City    Euro    EUR
    Venezuela    Venezuelan bolívar    VEF
    Vietnam    Vietnamese dong    VND
    Yemen                Yemeni rial    YER
    Zambia                Zambian kwacha    ZMW
    Zimbabwe    United States dollar    USD

  • What is the maximum amount I could transfer in one time ?

    The maximum amount that can be transferred depends on the country you currently reside and the channel you are using for transfer.
    We invite you to contact our customer service on the address customercare@remove-this.wari.com or by phone at +221 33 829 29 29 29 for more information.

  • How long should I wait for my national or international money transfer to be received?

    All national and international transfers are instantaneous.
    As soon as the transaction is validated, the withdrawal code can be used in the destination country.

  • Who are your partners in other african countries?

    Please visit on our website the see our partners list: www.wari.com/en/partners/

  • I can not send or retrieve the amount displayed in my MyWari account on the App

    You can visit the App Store or Google Play to check if your MyWari application is updated.
    If this is not the case, you can click on the "Update" button to update your application. Restart MyWari application and try again. If the problem persists, please contact our customer service at: assistancemywari@remove-this.wari.com

  • I sent money, however the recipient has difficulties to withdraw it

    If the recipient does not have a withdrawal code, you can provide the 9-digit withdrawal code from your transaction receipt.
    If you do not have your transaction receipt, you can go to any Wari point where you made the transaction so that the merchant can send a code back.
    If you made your transaction via MyWari.com or the MyWari application, you can send your request to: assistancemywari@remove-this.wari.com with the corresponding transaction number.
    You can also contact our customer service for more information at +221 33 829 29 29 29.

  • I sent money, but I want to cancel the operation

    If the funds have not been withdrawn yet, you can visit the Wari Point of Service where you made the transaction to cancel it.
    If you sent the request via MyWari, you can contact our customer service at assistancemywari@remove-this.wari.com providing the corresponding transaction number.
    You can also contact our customer service for more information at +221 33 829 29 29 29.

  • I received a withdrawal code, but I am not the recipient

    If you do not know the sender of the withdrawal code or if you are not the recipient, we invite you to delete the received message for security reasons.

  • My withdrawal code doesn't work, what should I do?

    You can check that you are using the right code. If you are unable to complete your transaction, you can contact our customer service with your transaction number on the address customercare@wari.com or by phone at +221 33 829 29 29 29.

    If you made your transaction via MyWari, you can send your request to assistancemywari@remove-this.wari.com

  • Can I make a withdrawal with my driver's license or a an identity card?

    You can make a withdrawal with your national identity document, passport, driver's license or residence permit.

Paying bills:

  • What are the conditions for paying bills via MyWari?

      The bill payment service via MyWari is valid for all non-expired invoices (water - electricity - education - etc.) according to the partnerships valid in each country.
     
     You could find the list of partners here: www.wari.com/en/partners/

  • In which countries is the bill payment service available?

      The bill payment service via Wari is currently available through our partners SENELEC and SDE in Senegal, SODECI, CIE and ONEA in Ivory Coast, CEET in Togo. This network of partners keep being extended. 
     You can find the current list of partners here: www.wari.com/en/partners/.

  • Why should I pay bills on MyWari?

      Wari has the cheapest prices on the market. 
     Choosing Wari allows you to pay bills easily, instantaneously and at the best price. You won't longer suffer from the inconvenience of interruption of your subscriptions because of a lack of time and also avoid the annoyance of long queues.

  • I paid a bill, but it wasn't taken into account

    We invite you to check on your transaction receipt the invoice references you entered during the transaction.
    Then contact our customer service with your transaction number on the following email address customercare@wari.com.
    If you made your transaction via MyWari, you can send your request to assistancemywari@wari.com
    In both cases, we will check if the invoice has been taken into account, if necessary we will refund you the corresponding amount.

  • I renewed my TV subscription, but it wasn't taken into account

    You can check on the transaction receipt the invoice references you entered during the transaction, Then contact customer service with your transaction number at customercare@remove-this.wari.com.
    If you have completed your transaction via MyWari, please send your request to: assistancemywari@remove-this.wari.com
    In both cases, we will check if the invoice has been taken into account, if necessary we will refund you the corresponding amount transferred.

Telephone recharging:

  • Where can I top-up airtime on MyWari ?

    You can top-up your mobile phone airtime on MyWari at www.mywari.com/en/services/airtime.html or in one of our 500,000 Points of Service worldwide.

  • Can I top up my phone airtime via MyWari whatever my operator?

    Wari allows you to buy airtime to credit your phone on www.mywari.com/en/services/airtime.html or in one of our 500,000 Points of Service worldwide, if your operator is a Wari partner.
    You can find the list of partners here: www.wari.com/en/partners/.

  • What are the advantages of buying phone airtime via MyWari?

      Buying phone airtime via MyWari offers several benefits:
     
     - You can enjoy a vast network of Wari Points of Service.
     
     - You save time because you no longer need to scratch a card to recharge your phone.
     
     - You are being environmentally-friendly.

  • What are the advantages of buying phone airtime via MyWari?

    Buying phone airtime via MyWari offers several benefits:

    - The recharge actually costs you less because of the bonus you'll receive.

    - You have the advantage of a vast local Wari network.

    - You lose less time because you no longer need to scratch a card to recharge your phone.

    - And you are being environmentally-friendly.

  • I bought credit, but I haven't received it

    You can check on the transaction receipt the invoice references you entered during the transaction, Then contact customer service with your transaction number at customercare@remove-this.wari.com.
    If you made your transaction via MyWari, you can send your request to assistancemywari@remove-this.wari.com
    In both cases, we will check if the invoice has been taken into account, if necessary, we will refund you the corresponding amount transferred

Wari Multiservice Card

  • What is a prepaid bank card?

    This is a bank card that is not linked to any bank account. It is an e-wallet that needs to be topped-up before use.

  • What is a Wari Virtual Card?

    The Wari Virtual Card is a means of payment. It is topped-up in units that correspond to the amount you paid as a counterpart. It can also take the form of an app on your mobile phone. It is a simple way to pay for your purchases and avoids the need for cash. You cannot spend more than the credit balance on the card.

  • Is the Wari Card a prepaid bank card?

      Yes, it is a prepaid bank card issued by UBA (United Bank of Africa) and distributed by Wari. The card mirrors your Wari account, which means that it gives you access to the same services than you have on your Wari account.

  • Who can have a Wari Card?

      It is a card intended for use by anyone! It is available at the most accessible cost on the market today so everyone can have one.
     
     - Household
     
     - Traders (wholesalers and retailers)
     
     - Pensioners
     
     - Students
     
     - People shopping online
     
     - Large companies, law firms, consultants, organizations... businesses with staff that work away on assignment, etc.

  • What are the services available via the card and what will I be able to use the Wari Card for?

      The Wari Card enables you to:
     
     - Make withdrawals and reloads
     
     - Buy online on partner websites*
     
     - Have access to the complete range of Wari products and services (to pay bills, top-up your mobile phone airtime, transfer money)
     
     - Benefit from Remote Assistance Service
     
     - Check your balance by SMS (before or after a transaction for example)
     
     - View balance at ATM level
     
     - View the balance on the Internet
     
     - Pay wages
     
     - Pay bonuses or commissions (insurance, distributors, intermediaries, retailers, etc.)
     
     - Pay your children's education fees abroad
     

    *Only for Wari Visa Card's ownersWhat are the services available via the card and what will I be able to use the Wari Card for?

  • What documents do I need to provide to get a Wari card?

     You only need to provide a copy of your identity card, passport or your residence permit when you order the Wari card. Then you need to provide the completed subscription form that is in the card packaging when you receive it.

  • Where can I get a Wari Card?

    In every Wari Point of Service and other approved distributors.

  • Where can I use a Wari Card?

    The Wari Card can be used for any transaction with our partner businesses: restaurants, online shopping with our partner websites, purchases in shops and stores, to pay bills, to top up your mobile phone airtime, to transfer money. Wherever you see the 'Wari Card Accepted Here' sticker.
     
     *Exhaustive list of Wari partners on www.wari.com/en/partners/ 

  • How do I top-up my Wari card?

     Activating your Wari Card is simple and is carried out in a Wari Point of Service, before you use the card for the first time.
     
     In the Point of Service, you can top-up your card by making a payment to the recharge account (payment slip).
     
     When sales outlets are closed, you can top-up your Wari card by a card-to-card payment on MyWari.

  • How do I top-up my card?

    Activating your Wari Multiservice Card is simple and is carried out in a Wari point, before you use the card for the first time.

    In the sales point you can top-up your card by making a payment to the recharge account (payment slip).

    When sales outlets are closed, you can top-up your Wari card by a card-to-card payment.

  • What is my limit for withdrawing cash and how much can I withdraw per day in a GIM UEMOA ATM / cash machine using my card?

      Given the settings that apply to GIM UEMOA ATM cash machine cards, it is recommended to withdraw money in several smaller transactions.
     
     Currently you can withdraw 250,000 F CFA * 2 = 500,000 F CFA

  • My Wari Card is about to expire. What do I need to do?

      You simply need to buy a new card when the old one expires. The card is immediately ready-to-use. You will receive a text message one month before your card expires, informing you about the end of validity.
     
     Should your card be lost or stolen or if you have any other problem with your card, immediately contact the Wari call center on +221 33 829 29 29 or send an email to customercare@remove-this.wari.com
     
     Particularly in the event of it being stolen:
     
     Immediately call the Wari or UBA Senegal customer service department to block the card:
     
     A number is indicated on the back of the card to deactivate it.
     
     The balance on your stolen card can then be transferred to a new card.

  • Is there a monthly charge to pay?

      No. There are no monthly charges to pay.

  • Where can I get a Wari Multiservice Card?

    All the Wari service points and other approved distributors.

    Where can I use a Wari Multiservice Card?

    The Wari card can be used for any transaction with our partner businesses: restaurants, online shopping with our partner websites, purchases in shops and stores, paying bills, to top up your mobile phone airtime, to transfer money. Wherever you see the "Wari Card Accepted Here" sticker.

    * Complete list of Wari partners on www.wari.com

  • What is my limit for withdrawing cash and how much can I withdraw per day in an ATM/UBA cash machine using my card?

    Given the settings that apply to ATM/UBA cash machine cards, it is recommended to withdraw money in several smaller transactions

    Currently you can withdraw 250,000 F CFA * 2 = 500,000 F CFA

  • What documents do I need to produce to obtain a Wari card?

    The Wari Multiservice Card is very easy to obtain, you need to produce virtually no papers, other than a copy of your identity card. Then you need to complete the subscription form that is in the packaging with the card when you buy it.

  • My Wari Multiservice Card is about to expire. What do I need to do?

    You simply need to buy a new card when the old one expires. The card is immediately ready-to-use. You will receive a text message one month before your card expires, informing you of the end of validity.

     Should your card be lost or stolen or if you have any other problem with your card, immediately contact the Wari call center on +221 33 829 29 29 or send an email to customercare@remove-this.wari.com

    Particularly in the event of it being stolen:

    Immediately call the Wari or UBA Senegal customer service department to block the card:

    A number is indicated on the back of the card to deactivate it.

    The balance on your stolen card can then be transferred to a new card.

  • Is there a monthly charge to pay?

    No. There are no monthly charges to pay.

Games

  • What games are available on MyWari?

    You can play the lottery and PMU via MyWari.

  • Do I have to pay any fees in order to play?

     There is a commission to pay that is automatically integrated in the game amount.

    Users are invited to check by themselves whether the legislation of their country and the sites concerned allow them to play,
    and they will do so under their own responsibility according to the legislation in force.

  • Can I play online in any country?

    Online games are only available in certain countries such as Senegal and Guinea.

  • What happens if I win?

    You will need to go to head office of the gaming company concerned to receive your winnings.*

    *subject to all games platforms being included country by country

Wari Shop

  • What is the Wari Shop?

    The Wari Shop is a sales channel that enables customers to buy various payment cards.

  • How can I get a credit card Wari (Visa or Mastercard) for my internet purchases?

    To request a Wari Visa card, you can visit our website at www.mywari.com or use MyWari application, available on Google Play if you have an Android smartphone (https://play.google.com/store/apps/details?id=com.wari.mywariapp)
    or App Store if you have an iPhone, iPad, or iPod touch (https://itunes.apple.com/fr/app/mywariapp/id1222541771?mt=8)

    Click on the "Wari Shop" option then click on "Order a Wari Visa card".
    You will receive a message when your card is ready.

  • Where can I buy a Wari prepaid card?

    To purchase your Wari card, please visit our Wari store at
    www.mywari.com/en/wari-shop.html.

Partnerships

  • How can I open a Wari Point of Service?

    Do you have a small business or are you looking for a main or secondary activity to serve your local community?
    Join our network and offer the widest choice of services by clicking on the link below to register your company.

  • How can I engage a partnership with Wari?

    To engage a partnership with Wari, you can send an email to the address partenaire@wari.com with information about your activity and the type of partnership you wish to develop.

USSD

  • How can I make a transaction on USSD?

    To make transactions using USSD, please enter the code #2021# then click the Call button, a menu will appear on the screen displaying all the services you can perform. 

  • What services are available on USSD?

    All the services available on Wari USSD are:
        Bills or goods and services payment
        Money reception on a Wari account
        Money transfer to any phone number
        Airtime top-up for any operator
        Wari account balance check
        Wari transfer request

    To do this, please enter the code #2021# on your phone, then click on the Call button, a menu will display on your screen, then select the type of services you want to perform from the list by clicking on the number corresponding to each service.

  • Where can I find more information on USSD?

    To find more information regarding USSD, please enter the code #2021# on your phone, then click on the Call button, From the list displayed on your screen, choose the number 8 for more information.

  • Can I use USSD abroad ?

    For now, USSD is only available in Senegal.